Header - Desert Rose Plumbing & Supply
915-637-0243
El Paso & Las Cruces
Mon-Fri: 8AM-5PM | Sat: By Appt
Terms of Service - Western Wholesale
Legal Agreement

Terms of Service

Effective Date: January 1, 2024

Welcome to Western Wholesale Supply. By accessing our website, visiting our showroom, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before engaging with our business.

Section 1

Acceptance of Terms

By accessing or using Western Wholesale Supply's website, showroom, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Section 2

Services Provided

Western Wholesale Supply provides:

  • Appliance sales and distribution
  • Plumbing supplies and fixtures
  • Outdoor kitchen equipment
  • Showroom consultation services
  • Professional installation services
  • Product delivery services

All services are subject to availability and may be modified or discontinued at our discretion.

Section 3

Appointments and Consultations

Booking

Appointments can be scheduled through our website or by contacting us directly. We recommend booking in advance to ensure availability.

Cancellations

Please provide at least 24 hours notice for appointment cancellations or rescheduling. Repeated no-shows may result in service restrictions.

Consultation Fees

Initial consultations are complimentary. Extended design consultations or specialized services may incur additional fees, which will be disclosed prior to scheduling.

Section 4

Pricing and Payment

Pricing

All prices are subject to change without notice. Quoted prices are valid for 30 days unless otherwise specified. Final pricing will be confirmed at the time of purchase.

Payment Methods

We accept:

  • Cash
  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • Financing through Synchrony Financial
  • Check (with valid identification)

Deposits

Special orders and custom installations may require a non-refundable deposit of up to 50% of the total purchase price.

Section 5

Returns and Exchanges

Standard Returns

Unopened items in original packaging may be returned within 30 days of purchase with receipt for a full refund. A 15% restocking fee may apply.

Non-Returnable Items

  • Special orders and custom items
  • Installed products
  • Items without original packaging
  • Clearance and final sale items

Defective Products

Defective products will be replaced or refunded at our discretion. Please report defects within 48 hours of delivery.

Section 6

Warranties

Manufacturer Warranties

Products are covered by their respective manufacturer warranties. We will assist with warranty claims but are not responsible for manufacturer warranty decisions.

Installation Warranty

Installation services performed by our team are warranted for 1 year from the date of completion. This warranty covers workmanship only and does not extend to product defects.

Warranty Exclusions

Warranties do not cover:

  • Damage from misuse or improper installation
  • Normal wear and tear
  • Damage from power surges or natural disasters
  • Cosmetic damage after delivery
Section 7

Delivery and Installation

Delivery

Delivery fees vary based on location and product size. Delivery times are estimates and not guaranteed. Risk of loss transfers to the customer upon delivery.

Installation

Professional installation is available for most products. Installation quotes are provided separately and are valid for 30 days. The customer is responsible for ensuring adequate space, electrical, and plumbing connections as specified.

Inspection

Please inspect all products upon delivery and note any damage on the delivery receipt. Claims for damage must be reported within 48 hours of delivery.

Section 8

Limitation of Liability

To the maximum extent permitted by law, Western Wholesale Supply shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or products.

Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, supplier delays, or transportation disruptions.

Section 9

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Western Wholesale Supply or its content suppliers and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Section 10

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in El Paso County, Texas.

These terms shall be governed by the laws of the State of Texas without regard to conflict of law principles.

Section 11

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

We encourage you to review these terms periodically for updates.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions about these terms, please contact us before using our services. You may also want to review our Privacy Policy for information on how we collect and use your data.

Questions About Our Terms?

Contact us for clarification on any aspect of these terms

Address
1128 Goodyear Dr
El Paso, TX 79936

Your trusted local partner for premium appliances and professional installation. Serving El Paso and Las Cruces for over 30 years with excellence.

Contact Us

© 2025 Western Wholesale Supply. All rights reserved.

Quote Modal - Western Wholesale Supply